Terms of Service

Back on Track Hiking Terms and Conditions 2026

We operate as Back on Track. If you’d like to hear more about the company, you have a complaint or want to provide any specific feedback then please email: simone@backontrack.live

1. Booking Conditions

Members must be 18 years or over. Children under the age of 18 can attend hikes in the company of a carer or parent. Participants must check in advance if planning on bringing children to hikes.

PARQ questions must be completed prior to the first activity with Back on Track. New participants will be prompted to complete this form when signing up in the booking system. It is the participant’s responsibility to inform Back on Track of any changes to the information previously submitted prior to any activities to ensure such activities are still suitable for their health and fitness level.

The ‘BoT New Hiking Member’s Form’ for can be found by accessing the booking system TeamUp via this link: https://goteamup.com/p/4093966-back-on-track and by searching for ‘Forms’ in your account.

By participating in a Back on Track Hike whether by free trial or payment, participants declare themselves to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness (other than those declared on their completed BoT New Hiking Member’s Form/SWT Surrey Three Peaks Form) that would prevent participation except as herein stated.

It is the responsibility of participants to arrive for any Back on Track activity or event on time and fully prepared. Back on Track reserves the right to refuse any person to participate in any activity if they are not dressed appropriately, have not brought the necessary items with them, or are behaving in an unacceptable manner.

Dogs are welcome on most of our hikes, but please check with Simone prior to attending with a pet as some sessions may have limitations. Further details of pet owners’ responsibility and liability as a dog owner can be found in section 8. Dogs, below.

If participants attend any activity with children or dogs that haven’t been pre-agreed by Back on Track we reserve the right to refuse participation.

Back on Track expects any person participating in our activities to represent the values of Back on Track by being polite and respectful to other people using shared public places.

Back on Track will respect participants’ own personal decisions. Participants do not have any obligation to follow our instructors’ advice, but we do ask participants not to hike beyond their capabilities.

2. Hiking events

Attendance at Back on Track hikes must be booked and paid for in advance. All fees for hikes are detailed on our website and will be confirmed at the time of booking.

All hikes must be booked via the TeamUp booking system. Confirmation of your booking will be automatically emailed to you. If you have not received a booking confirmation, please contact simone@backontrack.live. You cannot attend any hikes unless you have booked a place.

Hiking is low impact exercise with potentially challenging terrain, usually on trails or footpaths in the countryside and often includes hills or more difficult sections such as scrambling. Back on Track’s hikes vary in length and terrain, and a detailed description is provided on our website for participants to review prior to joining the activity. Back on Track’s Hiking Guide can be found on the website linked here: https://www.backontrack.live/wp-content/uploads/2024/04/Back-on-Tracks-Hiking-Guide-LV24.pdf

It is the participants’ responsibility to check the event specification and dress appropriately for the weather and bring items as required – details are provided in the hike description for each listed event at www.backontrack.live/events , but this is not an exhaustive list. If participants arrive for an event unprepared or with the wrong gear, the coach has the right to exclude a person or persons from the event.

3. Hiking guides/Hiking support/Yoga/Other collaborations/Other coaches

Occasionally Back on Track will collaborate with another business or employ coaches or partners for events. Back on Track will select partners that are fully qualified and insured.

A list of current collaborators is available on request by emailing simone@backontrack.live

4. Cancellations

Cancellation of Hiking events or Hiking Collaboration events – Shorter hikes/ Less than a day
Hikes that are shorter than 6h will be fully refunded if cancellation on the TeamUp system is made 3 or more days before the event starts. Cancellations less than 3 days before the event starts are considered late cancellations and can no longer be refunded or used as account credit.

Cancellations must be made by participants on the TeamUp system. Cancellations sent via message or email alone will not be accepted by Back on Track. Upon cancellation of their place, participants will receive an automatic email confirmation with information on potential refunds.

Participants who wish to cancel may transfer their place to a new participant by contacting simone@backontrack.live. No-shows without cancellations cannot not be refunded or rebooked.

Example of short hiking events: Just Hikes with 10km to 16km distance.

Example of hiking collaboration events: Silent Pool Walk & Tours, Photography walk, Yoga

Cancellation of Hiking events – Long Day

Hikes that last longer than 6h (considered day hikes), will be fully refunded if cancellation is made 4 or more days before the event starts, unless specified differently in the event description. Cancellations less than 4 days before the event starts are considered late cancellations and are not refunded.

No-shows without cancellations cannot be refunded or rebooked. Participants who wish to cancel may transfer their place to a new participant by contacting simone@backontrack.live
Examples of day hikes: Surrey three peaks

Cancellation of Hiking events – Multiple day hikes (without Accommodation)

Multiple day hikes will be fully refunded if cancellation is made 30 or more days before the event starts, unless specified differently in the event description. Cancellations less than 30 days before the event starts are considered late cancellations and are not refunded.

Cancellation of Hiking Packages – Hike and Accommodation Multiple days
If you have purchased a Hiking package (Hike & Accommodation), participants can receive a full refund if cancellation of the accommodation is made 8 weeks before the event starts, unless specified otherwise. Cancellations less than 8 weeks are considered late cancellations and are not refunded.

Cancellation of Charity and Corporate Hike events – All day (without Accommodation)

Day hikes that are organised in collaboration with a Charity or Corporation will be fully refunded if cancellation is made 30 or more days before the event starts, unless specified differently in the event description. Cancellations less than 30 days before the event starts are considered late cancellations and are not refunded.

Any amounts fundraised or donated via fundraising pages for the collaborating charity are non-refundable, as these donations are processed directly by the fundraising platform and the charity. Back on Track is not involved in the processing or administration of fundraising donations and is therefore unable to issue refunds.

Cancellation methods and refund payments: using Stripe

If cancelling a hike/event using the TeamUp booking system having originally used the integrated Stripe payment system on check out, and are within the cancellation period, a refund is automatically processed and refunded back onto the original payment card.
Refunds can take up to 5 days. For any queries, please contact simone@backontrack.live

Cancellation methods and refund payments: using bank transfer

If cancelling within the cancellation period using the TeamUp booking system having originally selected ‘Cash’ on check out and used bank transfer, a refund needs to be requested directly from Simone by email simone@backontrack.live, providing her with the necessary bank details to arrange the refund. Refunds can take up to 5days. For any queries, please contact simone@backontrack.live

Cancellation credits (not applicable for late cancellations)

Participants may request a credit for a future event, bookable within 12 months. The credit given will be to the exact value of the original booking. If the replacement event is of higher value than that of the original booking, the balance will be payable. If the value of the cancelled event exceeds the value of the replacement event, no further refund or credit balance will be issued. Once issued, a credit cannot be extended beyond its stated period. Any transfer/credit offers following a late cancellation will be made solely at Back on Track’s discretion.

Cancellation by Back on Track

In the event of cancellation or postponement due to extreme weather, public emergency sanctions or restrictions, public health restrictions or force majeure circumstances outside Back on Track’s making or control, Back on Track will attempt to reschedule or relocate the event if it cannot proceed as per the original plan. Participants unable to attend the rescheduled event can request a transfer to another event in the next 12 months, as notified by Back on Track. This will also apply to all participants if the event cannot be rescheduled and has to be cancelled.

In the event that Back on Track has to cancel a hike or other events, any fees paid will be refunded within 14 days less any funds paid by Back on Track to third parties that are non-recoverable due to the force majeure event, unless the participant wishes to transfer the fees to another event when restrictions allow. Participants can notify Back on Track of their wishes in this instance by emailing simone@backontrack.live

Where injury or circumstances not of Back on Track’s making cause a participant to cancel a booking, and where Back on Track is still obligated to supply the event place booked, Back on Track reserves the right to refuse a refund or transfer. Customers are recommended to take out appropriate holiday, events or sports insurance to cover losses arising from such situations.

In the event of Back on Track cancelling a hike or an event due to reasons of their own making, a full transfer or refund will be offered within 14 days.

5. Health

All clients participate in Back on Track’s events at their own risk. Participants should always discuss any new exercise regime and participation in training sessions, courses, events and other programmes with their GP, seeking approval for new activities and/or use of equipment where appropriate. Participants assume all responsibility for their engagement in the activities, and use of any equipment in the activities.

It is the participant’s responsibility to advise the coach or hike leader of any health issues or injuries that may impact their ability to undertake any or all of the events before each event commences. Participants experiencing any symptom or injury during or immediately after an event must immediately notify the coach or hike leader. Any incidents will be recorded in the Accident report log.

Participants have the right to request advice from any of the Back on Track coaches or hike leaders, at any time, in relation to the activities and exercises being undertaken and, but not exclusively, their suitability, with particular regard to health, safety and clothing. If participants choose not to take advice, or to disregard any advice so given, they do so voluntarily and accept liability for all resulting injuries or damage.

Should participants feel unwell, experience faintness, dizziness, pain or shortness of breath at any time whilst exercising they should stop immediately and seek medical attention.

6. Safety Regulations

Back on Track will carry out a full risk assessment prior to every hiking event and will take all reasonable steps to ensure that hike leaders are fully qualified to the appropriate level in walking, climbing or mountaineering to suit the event.

Back On Track holds full Public Liability Insurance for walking and hiking events. Details are available on request by contacting simone@backontrack.live.

7. Liability

Back on Track’s activities may involve a risk of accident or personal injury by their nature. By joining an event with Back on Track, participants are agreeing to participate voluntarily and at their own risk and will be expected to take responsibility for their own safety and actions. Back on Track will take no responsibility for any accidents or damage caused by third parties or by failure to adhere to these terms and conditions.

Back on Track shall have no liability for indirect or consequential damages, and any liability for direct damages shall, unless determined otherwise by a court of law, be limited to the price or value of the event.

Any personal property brought to any Back on Track event are brought at participants’ own risk and their security and safe keeping are their own responsibility. By entering a Back on Track event participants accept these conditions and expressly state that they will make no claim against Back on Track for the above stated.

8. Dogs

Dogs are welcome at most of Back on Track’s hikes, but participants must check with the hiking guide/coach prior to attending with a dog as some sessions may have limitations. Pet-owning participants remain fully responsible for their dog and any injury it may cause to other Back on Track participants or any other persons or animals, as well as any damage it may cause to any equipment, belongings or property of Back on Track, its participants or any other persons. Back on Track is not liable for any injury or damage caused by a participant’s pet whilst attending a Back on Track event.

Participants must: have their dog under full control at all times; clean up after their dog and dispose of any waste appropriately; and ensure that the countryside code relating to dog control and behaviour is followed at all times.

Participants may be asked to: keep dogs on a lead during part or during the whole duration of the event. Back on Track recommends that participants have public liability insurance in case of any accident, injury or damage caused by pets.

9. Photographs

From time-to-time photographs taken during hikes, courses or events may appear in Back on Track’s promotional material. If participants do not wish to be photographed, they should raise this with the coach or hike leader at the time.

10. Data Protection

Please see our separate Data Privacy Policy at www.backontrack.live/privacy/